Terms of Service

1. Introduction

Welcome to Ledgvero. These Terms of Service ("Terms") govern your access to and use of the Ledgvero platform, website, and services (collectively, the "Service") provided by Ledgvero ("we," "us," or "our"), a company registered in Sofia, Bulgaria.

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

These Terms apply to all visitors, users, and others who access or use the Service, including but not limited to free trial users, paying customers, and enterprise clients.

2. Definitions

For the purposes of these Terms:

• "Service": refers to the Ledgvero AI-powered invoice collection and dunning management platform, including all features, tools, and functionalities offered through our website and applications.
• "Company," "we," "us," or "our": refers to Ledgvero, registered at Startup Hub, Sofia, Bulgaria.
• "User," "you," or "your": refers to the individual or legal entity accessing or using the Service.
• "Account": means a unique account created for you to access our Service.
• "Content": refers to text, images, data, or other materials uploaded, downloaded, or appearing on the Service.
• "Subscription": refers to your paid access to the Service according to a selected plan.

3. Service Description

Ledgvero provides an AI-powered platform for automated invoice collection and dunning management. Our Service includes:

• Automated payment reminder sending via multiple channels (email, SMS)
• Payment risk prediction and scoring using artificial intelligence
• Integration with 50+ ERP and accounting systems
• Real-time analytics and reporting dashboard
• Dispute management and resolution tools
• Multi-language and multi-currency support

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice to users.

4. Account Registration and Security

To use certain features of our Service, you must register for an account. When creating an account, you agree to:

5. Subscription Plans and Billing

Access to the Service requires a paid subscription after any applicable free trial period.

6. Acceptable Use Policy

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Harass, abuse, or harm another person or entity
• Send spam, phishing attempts, or fraudulent communications
• Attempt to gain unauthorized access to any systems or networks
• Interfere with or disrupt the Service or servers
• Use the Service for any illegal or unauthorized purpose
• Reverse engineer, decompile, or attempt to extract source code
• Resell or redistribute the Service without our written permission

7. Intellectual Property Rights

8. Data Processing and Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

As a data processor, we commit to:

• Process personal data only according to your instructions
• Implement appropriate technical and organizational security measures
• Assist with data subject requests and regulatory compliance
• Delete or return all personal data upon termination of service

9. Third-Party Integrations

The Service integrates with third-party platforms (ERP systems, payment gateways, communication providers). You acknowledge that:

• You are responsible for your relationship with third-party providers
• We are not liable for third-party service disruptions or failures
• Your use of integrations is subject to third-party terms
• You must maintain valid credentials for integrated services

10. Service Availability and Support

We strive to maintain 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance when possible.

Support is provided according to your subscription tier:

• Standard support via email during business hours
• Priority support for Professional and Enterprise plans
• Dedicated account management for Enterprise clients

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LEDGVERO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL.

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

12. Indemnification

You agree to indemnify, defend, and hold harmless Ledgvero and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorney's fees) arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

13. Termination

14. Governing Law and Jurisdiction

These Terms are governed by the laws of Bulgaria and the European Union, without regard to conflict of law principles.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Sofia, Bulgaria, except where prohibited by law.

15. Dispute Resolution

We encourage you to contact us first to resolve any disputes amicably. Most concerns can be resolved quickly by contacting our support team.

If informal resolution fails, disputes shall be resolved through binding arbitration in Sofia, Bulgaria, except where you have the right to pursue claims in small claims court.

16. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be notified via email or prominent notice on the Service at least 30 days before taking effect.

Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms. If you disagree with changes, you must stop using the Service.

17. General Provisions

• Entire Agreement: These Terms constitute the entire agreement between you and Ledgvero regarding the Service.
• Severability: If any provision is found unenforceable, the remaining provisions will continue in full force.
• Waiver: Our failure to enforce any right or provision is not a waiver of that right or provision.
• Assignment: You may not assign these Terms without our consent. We may assign our rights and obligations without restriction.

18. Contact Information

For questions about these Terms of Service, please contact us: