Privacy Policy

Last updated: January 2025

Introduction

At Ledgvero, we take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our AI-powered invoice collection and dunning management platform.

By using our services, you agree to the collection and use of information in accordance with this policy. If you have any questions about our privacy practices, please contact us at [email protected].

Information We Collect

We collect information you provide directly to us, as well as information we collect automatically when you use our services:

Personal Information

  • Name and contact details (email, phone number)
  • Company information and job title
  • Billing and payment information
  • Account credentials and preferences

Business Information

  • Invoice and payment data from your accounting systems
  • Customer contact information for collections
  • Transaction history and payment patterns

Technical Information

  • IP address and device information
  • Browser type and operating system
  • Usage data and analytics

How We Use Your Information

We use the information we collect to:

  • Provide and improve our invoice collection services
  • Process payments and manage your account
  • Send automated collection reminders on your behalf
  • Analyze payment patterns and optimize collection strategies
  • Communicate with you about your account and our services
  • Comply with legal obligations and protect our rights

Information Sharing

We do not sell your personal information. We share information only in the following circumstances:

  • With your consent or at your direction
  • With service providers who help us operate our platform (hosting, analytics, payment processing)
  • To comply with legal obligations or respond to lawful requests
  • To protect the rights, property, or safety of Ledgvero, our users, or the public

When sharing data with third parties, we ensure they maintain appropriate security measures and use the data only for the purposes we specify.

Data Security

We implement industry-standard security measures to protect your information:

  • Encryption of data in transit (TLS 1.3) and at rest (AES-256)
  • Regular security audits and penetration testing
  • Access controls and employee training
  • Secure data centers with 24/7 monitoring

While we strive to protect your personal information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but we continuously work to improve our security practices.

Your Rights

Under GDPR and other privacy laws, you have the following rights:

  • Access: Request a copy of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your data (subject to legal obligations)
  • Portability: Receive your data in a structured, machine-readable format
  • Objection: Object to certain processing of your data
  • Restriction: Request limitation of processing in certain circumstances

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Cookies and Tracking

We use cookies and similar tracking technologies to:

  • Essential cookies: Enable core functionality and secure areas of our platform
  • Analytics cookies: Understand how you use our services and improve performance
  • Functional cookies: Remember your preferences and personalize your experience

You can control cookies through your browser settings. Note that disabling certain cookies may limit functionality.

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

  • Account data: Retained while your account is active plus 3 years
  • Transaction data: Retained for 7 years for tax and accounting purposes
  • Marketing data: Retained until you unsubscribe or request deletion

International Data Transfers

Your data may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after changes indicates acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Ledgvero

Email: [email protected]

Address: Startup Hub

Sofia, Bulgaria

For GDPR-related inquiries, you may also contact our Data Protection Officer at [email protected].